Customer Service

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be in a "processing" status. Your order is then sent to our warehouse, entering the shipping process almost immediately. The only time that you can cancel or modify your order is during "processing" status. Once your order enters the shipping process by being "sent to the warehouse," no further changes can be made. You must call a Customer Service Representative to make any changes to your order when it is in "processing" status. Click here for Customer Service contact information.

If the order has been "shipped we are unable to cancel or modify your order. You can return your items free of charge for a credit to your account. For more information on returns, please visit our Returns section.